FAQs
Frequently Asked Questions
🛍️ Orders
Q: Do you offer free shipping? A: Yes! We offer free standard shipping on all orders over $35. For orders under $35, a flat shipping fee of $4.99 applies.
Q: Can I track my order? A: Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package in real time through our website or the carrier's portal.
🔄 Returns & Refunds
Q: What is your return policy? A: We accept returns within 30 days of purchase for unopened and unused products in their original packaging. Simply contact our support team to initiate the process.
Q: Can I return an opened product? A: We understand that beauty products don't always work for everyone. If you're unsatisfied with an opened item, please reach out to us within 14 days and we'll do our best to find a solution — store credit, exchange, or partial refund.
Q: How long does a refund take? A: Once we receive your return, refunds are processed within 3–5 business days and will appear on your original payment method within 5–10 business days depending on your bank.
💄 Products & Ingredients
Q: Are your products cruelty-free? A: Yes! All products sold in our store are 100% cruelty-free. We do not test on animals, and we only partner with brands that share this commitment.
Q: Do you carry vegan products? A: Many of our products are vegan. Look for the 🌿 Vegan label on product pages. You can also filter by "Vegan" in our shop's search options.
Q: Are your products safe for sensitive skin? A: We carry a wide range of products specifically formulated for sensitive skin. Each product page lists full ingredients so you can make an informed choice. When in doubt, we recommend doing a patch test before full use.
Q: Do you sell clean/natural beauty products? A: Yes! We have a dedicated "Clean Beauty" category featuring products free from parabens, sulfates, phthalates, and synthetic fragrances. Check it out under our Shop menu.
💳 Payments & Promotions
Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.
Q: Do you offer discounts or loyalty rewards? A: Yes! Join our Glow Rewards program to earn points on every purchase. Points can be redeemed for discounts on future orders. New members receive 200 bonus points on sign-up!
Q: How do I use a promo code? A: Enter your promo code in the "Discount Code" field at checkout before completing your purchase. Only one code can be applied per order.
Q: Do you offer student or first-responder discounts? A: We offer a 15% discount for verified students and first responders. Please visit our Discounts page and verify your status through our partner platform to unlock your code.
🌟
- 📧 Email: support@laobingguner.com
- 💬 Live Chat: available on our website
Q: What if I received the wrong or damaged item? A: We sincerely apologize for any mix-ups! Please contact us within 48 hours of delivery with a photo of the item, and we'll ship a replacement or issue a full refund immediately.